![]() Understanding Complementary Industry Guidance. Managing the Planning and Implementation of IT Service Management ![]() Introduction to IT Service Management Business & Managerial Issues The certification allows the student to complete the Lifecycle and Capability streams by providing information that will be required for deploying and managing the required skills associated with using the Lifecycle practices. Most experts recommend students to complete a minimum of 28 hours of personal study by going over the syllabus and reviewing as well as studying the relevant books which will aid in preparing for the exam. The course has been developed based on OGC’s Best Practice Guidelines available in ITIL® Service Lifecycle books. Those who received 70% or more marks in the exam will clear it. For those students who are taking the exam in the English language with English not being their first language will be allowed an additional 40 minutes, allowing them to complete the exam within 120 minutes. The exam comprises of complex MCQs (multiple choice questions) and is a closed book exam which needs to be completed within 90 minutes. If you are one of those people who want to obtain the ITIL® Expert qualification, then you have landed on the right page. ![]() It is worth 5 credits and consists of a course outline which offers the entire ITIL® Capability and Lifecycle qualification programs and eventually helps the student in applying for the ITIL® Expert qualification. Managing Across the Lifestyle is a course which is mandatory for those professionals who want to acquire the ITIL® Expert qualification. This course does not include Exam Voucher if enrolled within the Master Subscription, however, you can request to purchase the Official Exam Voucher separately.” “If you enroll in this course without the Master Subscription plan, you receive a Free Official Exam Voucher for ITIL-MALC Exam.
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